HIM: “Well, my name is _____, but the dog wouldn't be under my name.”
- I look up the name, including various spelling variations, and find nothing in our system.
- Still nothing in the system.
- No such person is in our system. Clearly, we are getting nowhere and the man is getting a bit flustered, so I try another tack.
- I hand him a form to fill out, which he hands right back.
HIM: “I can’t do this. I didn't bring my reading glasses.”
- At this point, I offer to fill it out for him. I proceed to ask him about his contact information, which he has, and information about the dog, which he does not. All I can discern about it is the breed, gender, and approximate age, and that only from looking at the dog. The dog’s name, vaccine history, health history, neutered or spayed…it’s all a mystery. I put what little information I have into the computer and several minutes later go with him into the exam room to see if I can figure out what it is the dog is being seen for.
- I check the dog’s coat and it is infested with fleas. When I mention this to the man, he asks if I will apply a flea treatment, which I do. He also asks if I will trim the dog’s toenails, which I also do with no small amount of difficulty as he cannot control the dog and it is not fond of having his nails cut. Finally, the veterinarian and an assistant come into the room, and I return to the front desk.
HIM: “This isn't the right vet’s office. She said she takes him to Dr. ________ (the other veterinarian in our town).”
- Despite my urge to strangle someone, preferably him, I laugh it off and tell the man the amount of his bill for the day.
HIM: “Oh, I don’t have any money.”